Contact Us

Thank you for choosing our services! For any inquiries or assistance you need, we’ve prepared the following channels to help you get support efficiently:

1. Order Tracking

To check the real-time status of your order, please use our recommended tracking platform:

Visit https://www.17track.net/en and enter your tracking number to view the latest shipping updates online.

2. FAQs & Self-Help

Many common questions (e.g., shipping delays, return policies, payment issues) have already been answered in our FAQ Help Center. We recommend checking here first—you may find the solution you need without waiting for a response!

3. Get in Touch Directly

If you can’t find an answer in the FAQ, please reach out to us via the following methods:

  • Contact Form: Leave your detailed message (e.g., order number, specific question) directly through the contact form on our website—this helps us locate your information quickly and provide accurate support.
  • Email: Send your inquiry to our support team at support@happivon.com.
  • Phone: Call us at +1 510 751 0182 during our office hours.

4. Support Hours & Response Tips

  • Office Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (excluding public holidays).
  • Response Time: We aim to reply to all emails and form messages within 1 business day. If you haven’t received a response by then, please check your spam/junk mail folder—sometimes our emails may be filtered incorrectly.
  • Kind Reminder: To avoid delaying our response, please do not send multiple duplicate messages. We are committed to assisting every customer as quickly as possible, and your patience is greatly appreciated!

We value your trust and will do our best to resolve your issues thoroughly. Thank you for your understanding!